Use cases, engineered deep
Not feature lists. Each playbook covers the loops that keep quality up and the hardening that keeps prod alive, with Malaysia angles throughout.
RAG Works in Demo, Dies in Prod: 6 Failure Modes
Most RAG pilots answer correctly on ten test docs and fail on the ten thousand real ones. The fix is loop engineering: retrieval evals, chunk regression sets, and a weekly failure review that feeds back into parsing and ranking.
Read the playbook →Eval Harnesses That Catch Model Errors Before Users Do
Swapping models without evals is how production breaks quietly. Intercom ships eval results within 48 hours of a new model and rolls out in days. That speed comes from a harness, not heroics.
Read the playbook →Human-in-the-Loop Design Regulators Actually Accept
Full autonomy is rarely the right answer in enterprise, especially in banks. The design skill is deciding exactly where a human must approve, and making that approval fast enough that ops teams do not bypass it.
Read the playbook →Webhooks at Scale: Idempotency, Retries, Out-of-Order
Every FDE inherits a customer ERP that sends nightly batch files and webhooks that arrive twice, late, or scrambled. Production hardening here is unglamorous and decides whether finance trusts the system.
Read the playbook →From SRE to FDE: SLIs for AI Systems
AI systems fail differently: slow drift instead of hard down. SRE discipline ports directly across: define service-level indicators for groundedness, latency and cost, then page on burn rate like any other service.
Read the playbook →Bank Compliance Copilots in Malaysia: BNM-Ready by Design
Malaysian banks want copilots for audit support, policy QnA and report drafting. BNM expects proportionate controls, model validation and clear accountability. Build those in from week one and supervisory review becomes routine.
Read the playbook →Bahasa Malaysia Evals: Why English Benchmarks Lie
A copilot that scores 90% on English benchmarks can fail half its Malay queries: code-switching, formal versus colloquial forms, Jawi loanwords, and translated policy terms it never saw in training.
Read the playbook →Support Copilots That Deflect Half of Tier 1: The Nubank Pattern
Nubank resolves 55% of Tier 1 inquiries with AI across 2M monthly chats at 70% faster response. The pattern ports directly to Malaysian banks and telcos drowning in repetitive WISMO, balance and statement queries.
Read the playbook →