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Field results • savings • compliance • risk

Deployed results, not pilot slides

What production FDE-style deployments returned across aviation, banking, telecom, manufacturing and IT services, plus what it means for Malaysia.

315%
3-yr ROI on Foundry deployments (Forrester TEI)
$345M
benefits vs $83M cost per enterprise (Forrester)
+33%
Airbus A350 delivery acceleration
75%
enterprises report positive AI ROI (Wharton)

Forrester TEI: $345M benefits breakdown (3-yr, $M)

Composite 100K-employee enterprise. Supply chain and procurement each cut 30%. Source: Forrester Total Economic Impact of Foundry.

Supply chain savings161M
Procurement savings127M
Legacy retired24.6M
Employee efficiency20.9M
Production uplift11.8M
Aviation and manufacturing

Airbus

FDEs embedded on the A350 line unified schedules, crew shifts, parts, deliveries and defects into one operational picture, then expanded to 20+ use cases and the Skywise industry platform.

+33%
A350 delivery acceleration
$1.7B/yr
est. Skywise cost savings
100+
airlines on platform
Source: Palantir Impact and Airbus partnership overview
Aviation operations

United Airlines

Deployed the Chime operations tool on Foundry to catch disruption early across the network.

~300
delays saved after launch
20
cancellations avoided
$M
millions in cost avoidance
Source: Palantir Impact, United Airlines quote
Banking and fintech

Nubank

FDE-style deployment with OpenAI: enterprise search, call-center copilot and an AI assistant resolving Tier 1 chats for 114M customers.

55%
Tier 1 inquiries resolved by AI
2M+
chats handled monthly
-70%
chat response time
Source: OpenAI customer story, Nubank
Banking, global

BBVA

Scaled from 3,000 to 11,000 employees on governed AI with compliance, legal and security aligned from day one. Peru assistant cut handling time 7.5 min to 1 min.

3 hrs
saved per employee per week
83%
weekly active usage
20K+
custom GPTs created
Source: OpenAI customer story, BBVA 2025
Telecom operations

AT&T

Multi-agent platform on Azure OpenAI serving care agents, developers and knowledge workers with full legal, security and finance review per agent.

71
GenAI solutions in production
-33%
care resolution time
2x+
YoY return growth
Source: Applied use-case writeup, AT&T 2025
IT services and operations

NTT DATA

Center of Excellence rollout of ChatGPT Enterprise and Codex to 9,000 staff with sandbox rules, data guardrails and human review gates.

30 min
incident analysis, was 5 engineers x 3 days
95%
staff report productivity gains
9K
employees on governed AI
Source: OpenAI customer story, NTT DATA
Manufacturing and R&D

Dai Nippon Printing

Enterprise rollout across ten departments with per-employee usage targets: 100 AI uses per week and 50%+ task automation.

-95%
patent research time
90%
use cases with measurable results
10x
processing volume increase
Source: OpenAI customer story, DNP 2025
Fintech support ops

CRED

Concierge AI plus agent copilot and SOP tooling, all gated by an internal eval framework before rollout.

+14pp
CSAT improvement
98%
resolution accuracy
-31%
session drop-offs
Source: OpenAI customer story, CRED
Malaysia context

What this means for MY deployments

27%
MY businesses using AI, +35% YoY (AWS 2025)
73%
still stuck at basic use, only 10% transformative
+19%
avg revenue lift reported by MY AI adopters
71%
MY banks run at least one AI app (BNM 2024)
8x
growth in bank AI pilots in one year (BNM)
52%
cite skills gap as the top blocker (AWS)

MY maturity split (% of adopters)

Basic use73%
Intermediate17%
Advanced10%
Bank compliance copilots (KL)

BNM-regulated pilots cluster in fraud, AML, customer analytics and audit support. FDE work here means PDPA-ready RAG on Malay and English docs, RMiT control mapping and human review gates that supervisors accept.

Telco and manufacturing ops

Care resolution copilots and predictive maintenance mirror the AT&T and Airbus playbooks: unify tickets, sensor and inventory data, then put one live picture in front of operators. Finance leads MY adoption at 42%, manufacturing follows at 39%.

Public sector and GLCs

71% of MY businesses say they adopt faster when government leads. Deployments here need on-prem or Malaysia-resident cloud, Bahasa Malaysia eval sets and audit trails a ministry can defend.

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